Shipping policy

Shipping Policy

At Swadeshi Gaon Wala, we take utmost care to ensure that your order reaches you fresh, safe, and on time. Every product is packed with precision to preserve its purity, authenticity, and premium quality.

Processing Time

  • Orders are typically processed within 1–2 business days after payment confirmation.

  • During festivals, promotional periods, or unforeseen circumstances, processing may take slightly longer.

Shipping Time & Delivery

  • We currently ship across India only through trusted courier partners to ensure safe and reliable delivery.

  • Delivery timelines vary by location:

    • Metro cities: 3–5 business days

    • Tier 2 & Tier 3 cities / towns: 5–7 business days

    • Remote / rural locations: 7–10 business days

  • These are estimated timelines. Delays due to courier, weather, or government restrictions are beyond our control.

Shipping Charges

  • Shipping charges are calculated at checkout and may vary depending on order value, weight, and delivery location.

  • We occasionally offer free shipping promotions, which will be clearly mentioned at the time of purchase.

Order Tracking

  • Once shipped, you will receive a tracking link via email/SMS to monitor your order.

  • In case your tracking link does not update within 48 hours, please contact us at swadeshigaonwala.help@gmail.com.

Damages and Issues

We pack every order with great care. However, if you receive a product that is damaged, defective, or incorrect, please contact us immediately at swadeshigaonwala.help@gmail.com with pictures and details. Our team will review your concern and assist you with a resolution.

Important Notes

  • No cancellations or address changes will be allowed once the order has been dispatched.

  • Since our products are perishable and crafted in small batches, we follow a strict No Refund and No Return policy. Please review your order carefully before confirming purchase.

  • In rare cases of delivery delays, we request your patience as we work closely with our courier partners to ensure safe delivery.

Customer Support

For any shipping-related queries or assistance, feel free to reach us at swadeshigaonwala.help@gmail.com. Our support team is always happy to help.

At Swadeshi Gaon Wala, your order is more than just a delivery—it’s a promise of purity, tradition, and wellness, brought directly to your doorstep.