Privacy policy

KATARA HARVEST LLP operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). KATARA HARVEST LLP is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information", we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact Details: Including your name, address, billing address, shipping address, phone number, and email address.
  • Financial Information: Including credit card, debit card, financial account numbers, payment card information, transaction details, payment confirmations, and other payment information.
  • Account Information: Including your username, password, security questions, preferences, and account settings.
  • Transaction Information: Including the items you view, add to your cart or wishlist, purchase, return, exchange, cancel, and your previous transaction history.
  • Communications With Us: Including the information you provide when contacting customer support or communicating with us.
  • Device Information: Including your device details, browser type, network connection, IP address, and other unique identifiers.
  • Usage Information: Including how and when you interact with, access, or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly From You: When you create an account, use the Services, communicate with us, or otherwise provide your personal information.
  • Automatically Through the Services: Including data collected from your device through cookies, browser technologies, and similar tracking technologies when you use our products, services, or websites.
  • From Our Service Providers: When we engage trusted providers to enable certain technologies or process your personal information on our behalf.
  • From Our Partners or Other Third Parties: We may receive personal information from business partners and other third-party sources where permitted by law.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use your personal information for the following purposes:

  • Provide, Tailor, and Improve the Services: We use your personal information to provide you with the Services, including performing our contract with you, processing payments, fulfilling orders, remembering your preferences and interests, sending account notifications, managing purchases, returns and exchanges, maintaining your account, arranging shipping, enabling product reviews, and creating a personalized shopping experience. This may include recommending products based on your previous purchases and improving our Services.
  • Marketing and Advertising: We use your personal information for marketing and promotional purposes, including sending promotional emails, SMS messages, or postal communications, and displaying relevant advertisements on our Services or third-party websites based on your browsing, shopping, and purchase history.
  • Security and Fraud Prevention: We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect and investigate fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services. If you register an account, you are responsible for keeping your login credentials confidential and should never share your username or password.
  • Communicating With You: We use your personal information to provide customer support, respond to inquiries, improve our services, and maintain our relationship with you.
  • Legal Reasons: We may use your personal information to comply with applicable laws, respond to lawful requests from government authorities or law enforcement, participate in legal proceedings, investigate potential violations of our policies, and protect our legal rights.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes in accordance with this Privacy Policy.

  • Service Providers: We may share your information with Shopify, vendors, and trusted third-party service providers that assist us with IT management, payment processing, customer support, data analytics, cloud storage, order fulfillment, and shipping.
  • Business and Marketing Partners: We may share information with marketing partners to provide advertising and promotional services. Shopify may also help us deliver personalized advertising based on your interactions with our website and other merchants. These partners process your data according to their own privacy policies. Depending on your location, you may have the right to opt out of targeted advertising.
  • With Your Consent: We may disclose your information when you request or authorize us to do so, such as for shipping products, using social media integrations, or logging in through third-party authentication services.
  • Affiliates: We may share your information with companies within our corporate group or affiliated businesses where necessary for business operations.
  • Business Transfers and Legal Requirements: We may disclose personal information in connection with mergers, acquisitions, bankruptcy proceedings, legal obligations, subpoenas, search warrants, enforcement of our policies or Terms of Service, and to protect our rights, our users, and the security of our Services.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve your shopping experience.

Information you submit through the Services may be transmitted to and shared with Shopify and trusted third parties that may be located outside your country of residence. Additionally, to help protect, improve, and grow our business, we may use enhanced Shopify features that utilize information collected from your interactions with our store, other Shopify merchants, and Shopify itself.

For these enhanced services, Shopify may process your personal information and is responsible for responding to requests related to your privacy rights regarding such processing. To learn more about Shopify's privacy practices and your available rights, please refer to the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to third-party websites or online platforms that are not owned or controlled by us. Before using these websites, we encourage you to review their privacy policies, security practices, and terms of use.

We are not responsible for the privacy, security, accuracy, completeness, or reliability of information available on third-party websites. Information you share on public or semi-public platforms, including social media, may be visible to other users without restriction. The inclusion of external links does not imply our endorsement of those websites or their operators unless expressly stated.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction.

If you are a parent or legal guardian and believe your child has provided us with personal information, please contact us so we can delete the information where appropriate.

As of the Effective Date of this Privacy Policy, we do not knowingly sell or share the personal information of individuals under 16 years of age where those terms are defined by applicable law.

Security and Retention of Your Information

We implement reasonable security measures to help protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. We recommend that you avoid sending sensitive or confidential information through unsecured communication channels.

We retain your personal information only for as long as necessary to provide the Services, maintain your account, comply with legal obligations, resolve disputes, and enforce our agreements and policies.

Your Rights and Choices

Depending on your location and applicable privacy laws, you may have some or all of the following rights regarding your personal information:

  • Right to Access / Know: Request access to the personal information we hold about you.
  • Right to Delete: Request deletion of your personal information, subject to applicable legal exceptions.
  • Right to Correct: Request correction of inaccurate or incomplete personal information.
  • Right to Data Portability: Request a copy of your personal information or transfer it to another organization where legally applicable.
  • Managing Communication Preferences: You may unsubscribe from promotional emails at any time using the unsubscribe link included in our communications. We may still send service-related emails regarding your account or purchases.

You may exercise these rights through the Services or by contacting us using the contact information provided below. For information regarding data processed directly by Shopify, please visit the Shopify Privacy Center.

We will not discriminate against you for exercising your privacy rights. To protect your information, we may verify your identity before fulfilling your request. Authorized agents may submit requests on your behalf where permitted by law, provided appropriate authorization is supplied.

Complaints

If you have questions or complaints about how we process your personal information, please contact us using the information below. Depending on your location, you may also have the right to appeal our decision or submit a complaint to your local data protection authority.

International Transfers

Your personal information may be transferred to, stored, or processed in countries outside your country of residence.

Where required by law, including transfers from the European Economic Area (EEA) or the United Kingdom, we rely on recognized legal safeguards such as the European Commission's Standard Contractual Clauses (SCCs) or other approved transfer mechanisms, unless the destination country has been recognized as providing an adequate level of data protection.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, legal obligations, or operational practices. Any updates will be posted on this page, along with the revised "Last Updated" date and any notices required by applicable law.

Contact

If you have any questions about this Privacy Policy, our privacy practices, or wish to exercise your privacy rights, please contact us using the details below:

  • Phone: +91 83 6816 1335
  • Email: swadeshigaonwala.help@gmail.com
  • Address:  Katara Harvest LLP, FF-401, Plot No. 117, Vaishali Sector-6, Ghaziabad, Uttar Pradesh – 201010, India